Monday, June 25, 2012

Pharmacy E Commerce for Your Online Pharmacy

As a pharmacy owner moving from a simple brochure website to an e-commerce website you will be required to pay careful attention to detail.  There will be additional issues that you will face regarding advertising and selling online.  In order to comply with the E-Commerce Regulations there are a number of pieces of information that need to be provided in a clear and comprehensible manner before any order can be placed through the website.  Below are some of the key pieces of information that have to be displayed on all English pharmacy websites that sell online.

- The fact that the online pharmacy subscribes to a code of conduct (the Code of Conduct for Pharmacists and Pharmacy Technicians) and information on how the Code may be accessed electronically;

- The different technical steps that need to be followed to conclude a contract;

- A description of the technical means by which the customer can identify and correct input errors before he places an order; and

- The languages offered for the conclusion of the contract.

Once a customer has placed an order on a pharmacy e commerce website, without delay the pharmacy must send the customer an acknowledgment of receipt and also provide the customer with the opportunity to correct any input errors they may have made.  An online pharmacy that does not comply with this requirement runs the risk of allowing their customer to terminate the contract.  In order to comply with the Distance Selling Regulations an online pharmacy well need to provide their customers with the following information in a clear manner:

- The identity of the online pharmacy and, if payment is required in advance, the pharmacy’s address;

- A notice that the customer has the right to cancel the contract without cause for seven working days following the day of delivery, other than in exceptional cases; and

- The geographical address of the place of business of the supplier to which the customer may address any complaints.

Transparency is extremely important for those providing an online pharmacy and the following information must be made available to all patients of an online pharmacy:

- The name of the person(s) or the legal entity that is the owner of the pharmacy;

- The pharmacy’s physical address at which the business is conducted

- Where applicable, the name of the superintendent pharmacist;

- Information as to how patients can confirm the online pharmacy’s registration with the RPSGB; and

- Details of how the patient may make a complaint about the online services provided.

All patients should expect the same level of service from an online pharmacy as they would from your traditional bricks and mortar pharmacy and the same level of advice should be available both online and in a bricks and mortar store.  Sufficient information must be gathered about the patient and their condition so they can be assessed correctly and if their circumstances dictate they need a face to face consultation this should be advised.

A good web developer will be able to help you with all the points mentioned above for Pharmacy E Commerce.  You should make sure you question them about their services to make sure you will be compliant.

Monday, June 11, 2012

Internet Pharmacy Software for Online Pharmacy


Website development is probably the most important aspect of any website as the development stage is where all the coding and programming happen, to make the website function correctly.  A good web developer will be aware of what it is possible to offer a specific business in terms of their website.  When it comes to pharmacy websites the web developer must have a good knowledge of internet pharmacy software.

Internet pharmacy software enhances the ability of pharmacists to carry out their duties to a higher standard.  It gives pharmacy staff access to a vast amount of information that is available on the internet.  The software also helps to facilitate communication, from email to internet based messaging systems and allows pharmacy staff and pharmacists to keep in contact within their own organisation.

The pharmacy business is particularly competitive and pharmacies should always aim to provide the best products and services to their customers.  Internet pharmacy software keeps the pharmacy running smoothly and efficiently and can help to increase the prescription fill rate, save time and costs for both customer and pharmacy and provides useful information on drugs.

Running an Internet pharmacy can translate to huge profits if done the right way. Ensure that you are following all the rules and guidelines, structure your business correctly, and advertise away. Sooner that you know, you'll have a stream of steady profits coming your way.

Buying pharmacy software nowadays is much easier with the internet as you can just browse online.  You can research features and functions and compare with other types of software.  Choose internet pharmacy software that is user friendly and contains all the features and functions you will need to enhance your pharmacy and make transactions faster and more efficient.  signetsolutions.co.uk is a company who provide quality internet pharmacy software, visit their website signetsolutions.co.uk to find out more about the services they have to offer.